Sales

Sales consultants are in direct contact with customers. Their behavior is an extremely important and deciding factor as to whether a customer completes a sale or chooses to go to a competitor. Even glossy brochures and user-friendly websites are not able to compensate for a lack of competence of sales staff. We offer objective and practice-based training in the correct behavioral patterns, so that in future your sales team is able to get the interest and enthusiasm of the customer. Sales training is an investment in the long-term success of your company.

Communications

“You cannot not communicate” and “As a rule, communication goes wrong” are quotes by two communication researchers, which demonstrate just how difficult clear communication between people is. We show you how communication processes run and train you to use behavioral patterns, which enable clear communication in everyday life. Your staff will be able to communicate better and prevent misunderstandings from even happening. That in turn creates efficiency in work processes and clarity in relationships to customers, superiors and colleagues.

Team Development

Working together in teams and between teams is of ever increasing importance. By providing perfect service, a company can promote itself and gain an excellent image. In order to achieve this, it is essential for teams to work together smoothly and with high efficiency. Teams are trained according to requirements and situations and are clearly shown how and why teamwork functions. This knowledge provides you with the advantage of your teams performing efficiently and in a well-organized manner resulting in all efforts flowing directly into the project – without any energy-sapping infighting.

After Sales

Closing a deal with a customer is carried out by sales staff. However, much of the follow-up contact is done by customer service staff. Score with the customer by having employees who provide excellent service and add the finishing touches to fully convince and retain the customer – unparalleled! While training, customer service employees learn very practically how to service the customer so that they keep on coming back.

Leadership

Leading teams is very challenging and becoming more and more diverse. Modern day leaders require a wide range of skills to meet the challenges of everyday situations. They lead employees with very different needs and often carry sole responsibility for important decisions. Creogo offers you a platform for practice-oriented exchange of management topics. Managers of all levels and experience receive training so that they learn not only to recognize dangers at an early stage but also cope and constructively deal with difficult situations. As a result, their level of competence, efficiency and satisfaction is increased – as well as that of customers and employees.