It is the sales force that usually secures the first deal with the customer. But most of the following contacts are handled by the after sales department.

Make therefore sure that your after sales staff is well trained to deliver outstanding service. Because this is the only way to make customers wanting to come back again and again.

In our trainings people learn customer service in a very practical and hands on way. They learn and train how they can serve a customer so that he comes back again and again.

• Aftersales-Training
• Customer orientation
• My role as ambassador of our brand and company
• Customer service - Service to the customer!
• Coaching of individuals and groups
• Sparring-partner for staff with customer contact
• Organization of after sales departments
• Efficiency, effectiveness, systematics and sustainability

After sales staff is often strongly bound to their brand and product and the related technologies. They are experts in their field and are among the best.

Far to often we forget that after sales staff is in the same time the most important link between your company and the customer. Sometimes even the only person of contact. And of trust.

In individual or group coachings we assure that your customer service crew are ready to deliver outstanding service with a lot of empathy. We give them the tools to effectively and efficiently communicate and negotiate with your customers on top level.